Before You Book
Booking Policies
We believe in complete transparency. Please read these policies carefully before making your reservation — they govern your booking with Holy Land & Beyond.
Deposit & Payment Schedule
Reservation Deposit
A non-refundable deposit of 35% of the total tour price per person is required at the time of booking to secure your reservation. This deposit confirms your place on the pilgrimage and initiates all travel arrangements.
Full Payment Deadline
The remaining balance is due no later than 90 days before your scheduled departure date. If your departure is within 90 days at the time of booking, full payment is required immediately.
Late Payment
Failure to submit the remaining balance by the due date may result in cancellation of your reservation. In such cases, the deposit will be forfeited and your seat may be released to other travelers.
Accepted Payment Methods
Cash/Check Deposit at our Wells Fargo Account, We accept major credit cards and debit cards through our secure checkout. All prices are listed in U.S. dollars, All taxes included.
Cancellation & Refund Policy
Cancellation by Traveler
All cancellations must be submitted in writing to [email protected]. The following schedule applies from the date written notice is received.
Cancellation Schedule
91+ days before departure: Loss of deposit only (35% of tour price per person) 61–90 days before departure: 50% of total tour price forfeited 31–60 days before departure: 75% of total tour price forfeited 30 days or fewer before departure: 100% of total tour price forfeited (no refund)
Non-Refundable Items
Certain costs — including airline tickets, visa fees, travel insurance premiums, and third-party booking fees — may be non-refundable regardless of when cancellation occurs. These will be clearly identified in your booking documentation.
Refund Processing
Approved refunds are processed within 14–21 business days to the original payment method. Holy Land & Beyond is not responsible for delays caused by financial institutions.
Trip Cancellation by Holy Land & Beyond
Minimum Participation
Most group pilgrimages require a minimum number of participants to operate. If enrollment falls below the required minimum, Holy Land & Beyond reserves the right to cancel the departure. We will notify affected travelers no later than 45 days before departure.
Refund on Company Cancellation
If Holy Land & Beyond cancels a departure for any reason within our control, travelers will receive a full refund of all monies paid, or the option to transfer to an alternative departure date at no additional cost.
Rebooking Option
Travelers whose trips are cancelled by Holy Land & Beyond may apply their full payment as a credit toward any future pilgrimage within 24 months of the original departure date.
Airline Cancellations & Flight Changes
Airline Responsibility
Holy Land & Beyond acts as an agent in arranging air transportation. Airlines operate under their own terms and conditions, and Holy Land & Beyond is not responsible for flight cancellations, delays, schedule changes, or denied boarding caused by the airline.
Flight Cancellations
In the event of a flight cancellation by the airline, Holy Land & Beyond will work with the carrier to rebook travelers on the next available flight. Any additional costs incurred due to airline-initiated cancellations are the responsibility of the airline or the traveler's travel insurance.
Missed Connections
Holy Land & Beyond is not liable for costs arising from missed connections due to airline delays, including hotel accommodations, meals, or rebooking fees. We strongly recommend purchasing comprehensive travel insurance that includes trip interruption coverage.
Airline Ticket Changes
Once airline tickets are issued, changes may be subject to airline change fees and fare differences. These costs are the responsibility of the traveler.
War, Political Unrest & Force Majeure
Force Majeure Events
Holy Land & Beyond shall not be liable for cancellations, delays, or modifications caused by circumstances beyond our reasonable control, including but not limited to: acts of war, terrorism, civil unrest, government travel advisories, natural disasters, pandemics, epidemics, strikes, or other extraordinary events.
U.S. State Department Advisories
We monitor U.S. State Department travel advisories for all destinations. If a Level 3 (Reconsider Travel) or Level 4 (Do Not Travel) advisory is issued for a destination on your itinerary, Holy Land & Beyond will contact you to discuss options, which may include rebooking, a travel credit, or a partial refund depending on recoverable costs.
Regional Instability
Travel to the Holy Land region involves inherent geopolitical considerations. Holy Land & Beyond has extensive experience operating in this region and maintains local contacts to monitor conditions. However, we cannot guarantee political stability and strongly recommend purchasing Cancel For Any Reason (CFAR) travel insurance.
No Liability for Force Majeure
In force majeure situations, Holy Land & Beyond will make every effort to recover costs from suppliers and pass those recoveries to travelers, but cannot guarantee full refunds. Non-recoverable costs (e.g., pre-paid hotel blocks, non-refundable airline tickets) may be retained.
Travel Insurance
Strongly Recommended
Holy Land & Beyond strongly recommends that all travelers purchase comprehensive travel insurance at the time of booking. Given the nature of international pilgrimage travel — including the regions we visit — travel insurance is essential protection for your investment.
Recommended Coverage
Your policy should include: trip cancellation and interruption, medical evacuation and emergency medical expenses, baggage loss and delay, flight delay and missed connection, and Cancel For Any Reason (CFAR) if you want maximum flexibility.
Traveler Responsibility
Purchasing travel insurance is the sole responsibility of the traveler. Holy Land & Beyond is not an insurance provider and cannot file claims on your behalf. We recommend purchasing insurance within 14 days of your initial deposit to maximize coverage eligibility.
Pre-Existing Conditions
Many travel insurance policies require purchase within a specific window of your initial deposit to cover pre-existing medical conditions. Please review policy terms carefully and consult your insurance provider.
Itinerary Changes
Right to Modify
Holy Land & Beyond reserves the right to modify itineraries before or during travel due to safety concerns, weather, site closures, religious observances, local conditions, or other circumstances beyond our control. We will make every effort to substitute comparable experiences.
Pre-Departure Changes
If a significant itinerary change is made before departure (e.g., removal of a major destination), travelers will be notified promptly and offered the choice to accept the modified itinerary, transfer to another departure, or cancel with a refund of recoverable costs.
On-Tour Changes
Changes made during the tour due to safety, access restrictions, or local conditions do not entitle travelers to a refund. Our experienced guides will work to provide the best possible alternative experience.
Hotel Substitutions
Accommodations listed in tour materials are subject to availability. Holy Land & Beyond reserves the right to substitute hotels of equal or superior quality without prior notice.
Supplier Responsibility
Third-Party Suppliers
Holy Land & Beyond arranges travel services through independent third-party suppliers including airlines, hotels, ground transportation companies, local guides, and activity operators. These suppliers operate under their own terms and conditions.
Limitation of Liability
Holy Land & Beyond acts as an agent for these suppliers and is not responsible for any injury, loss, damage, accident, delay, or irregularity that may be caused by the negligence or default of any third-party supplier. Our liability is limited to the amount paid to Holy Land & Beyond for the affected service.
Supplier Insolvency
Holy Land & Beyond is not responsible for the financial insolvency of any supplier. We recommend purchasing travel insurance that includes supplier default coverage.
Local Conditions
Local laws, customs, and conditions vary by destination. Holy Land & Beyond is not liable for any loss or damage resulting from compliance with local laws or regulations, or from conditions inherent to the destinations visited.
Questions About These Policies
Contact Us
If you have any questions about these booking policies before making a reservation, please contact us at [email protected]. We are happy to clarify any aspect of these terms before you commit to a booking.
Policy Updates
Holy Land & Beyond reserves the right to update these policies at any time. The policies in effect at the time of your booking confirmation will govern your reservation.
Holy Land and Beyond, LLC is registered as a Seller of Travel in the State of Washington. Washington Seller of Travel Registration No. 606-242-126
Ready to Reserve Your Place?
Questions before you book? We're happy to walk you through any of these policies. Contact us at [email protected] or proceed to our booking page when you're ready.